Privacy Policy

1. Introduction and Summary

Thanks for reading our privacy notice. It tells you how we collect, use and share your personal information and what your rights are - and how to exercise them. 

This notice applies to you if you are:

●  A customer: FWG Athlete or supported player, purchase products from our website, a Next Level Trial Day player.

●  A supplier: a sole trader or partnership or a contact for us at a corporate supplier who provides services to us and our partners / Athletes.

●  A consultant: an adviser, consultant, or other professional expert

●  A job applicant: someone who is interesting in working for us

●  An interested person: someone who makes an enquiry or complaint or corresponds or enters a competition with us or visits us, who isn't in any of the

categories above

●  A relative of a member of our staff: a close family member or next of kin of a member of our staff, or

●  A website visitor or user of social media: a visitor to our website or user of social media. 

This notice doesn't apply to FW Group staff, a freelance service provider (personal trainer, instructor or Next Level Trial Coach) or shareholders.

There are a couple of technical definitions to get out of the way first. Here they are.

By “personal information” we mean personal data as defined in UK data protection law. In general, it means any information relating to you, which identifies you or allows you to be identified. That may be your name, an ID number, location, an online identifier or factors specific to you (e.g. physical, physiology (thoughts, feelings), genetic, mental, economic, cultural or social factors).

By "sensitive" personal information we mean two things: 1. what's technically known as "special categories" (personal information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purpose of uniquely identifying an individual, data concerning health or data concerning an individual's sex life or sexual orientation) and 2. Criminal offence data (criminal offences or related security measures, including the alleged commission of offences, proceedings for an offence committed or alleged to have been committed or the disposal of those proceedings, including sentencing).

2. Important information about your rights in relation to consent and to object to our use of your personal information

Your rights in relation to consent: You may, at any time, withdraw your consent or explicit consent to us using your personal information or sensitive personal information as summarised below.

●  To send you direct marketing based on your consent. This may be by email, phone or text. We track whether emails are opened and links clicked on. To withdraw consent, please use the opt-out option in the direct marketing. Members may also change their settings in the member portal (when launched).

●  To hold and use your data to provide you with athlete support. To withdraw consent, please contact us.

●  To make reasonable adjustments, for persons with a disability. To withdraw consent, please contact us.

●  To set and read cookies on your device. We will rely on the preferences you set in our cookie dashboard the first time you visit our website or your

browser settings to indicate your consent to the use of cookies. To withdraw your consent, please use the cookie dashboard on our site or adjust your browser settings. Please see "Cookies and similar technologies" below for instructions.

3. Key information required by the UK GDPR

a. Our identity and contact details Identity and contact details and, where applicable, of the representative: 

FW Group Consultants Limited, company number 11713542

Address: 3A. Pont Street, London, SW1X 9EJ

Email: contact@fwgroup.org

We are registered as a controller with the Information Commissioner. Our registration numbers are above.

It would be very helpful if you would tell us exactly why you are contacting us. For example to exercise a right, please put the name of the right in the subject line of the email. Thank you.

b. Data protection officer and queries

Contact details of the data protection officer, where applicable:

Address: Teal House, 90 Bexley High Street, DA5 1BF

Email: contact@fwgroup.org

3. Recipients

The recipients or categories of recipients of the personal information, if any. We may share your personal information with, as appropriate:

 Self-employed (freelance) personal trainers, swimming instructors and class instructors who provide health club services for us

●  Our group companies (see section a above), where necessary to allow cross-usage of health clubs

●  Payment processors (to process payments, we use Marketplace Merchant Solutions Ltd trading as Clover); Clover requires us to give you notice of its privacy policy which sets out details of its use of your personal

information

●  A third party courier (for delivery of products ordered online)

●  A marketing services provider, Text Global, for sending marketing emails and texts

●  Our debt collection agents, if you owe us money

●  Our health and safety advisers, if you have an accident.

●  Our legal advisers, for legal advice and representation

●  Processors, who process personal information on our behalf, such as our IT service providers. They will have

incidental access to your personal information but will be obliged to keep it confidential, act only on our

instructions, keep it secure, and help us with our data protection compliance where appropriate

●  Another business, in connection with a merger or acquisition with them.

We will not otherwise disclose your personal information to any third party unless required or permitted to do so by law

We operate in the UK and do not need to transfer any personal information to third countries or international organisations. However some of our providers may transfer personal information to third countries in order to provide support.

The period for which we will store personal information is based on our need to fulfil our legitimate business needs, comply with applicable law, resolve disputes, and enforce our agreements.

●  Unsuccessful job applicants' details are destroyed after 6 months

●  The cookies placed on your device will be readable by our site until they expire or you clear them or dispose of your device. 

●  Other personal information is stored for a maximum of 6 years after the end of the relationship with the individual.

This is normally based on the "limitation period", the period of time that a legal claim can be brought. For a breach of contract, the limitation period is 6 years, so we may retain your details for up to 6 years after the end of the contract.

You have rights to make a request to us:

●  for access to your personal information

●  for rectification or erasure of your personal information

●  for restriction of processing concerning you

●  to object to our processing which is based on legitimate interests

●  to object to direct marketing

●  to object to archiving in the public interest, research and statistics

●  to port (transfer) personal information you have provided to us, either to you or to another provider.

These rights are more complicated than the simple summary above.

To exercise your rights, please contact our data protection officer or ask us for a form. Our contact details are in the "Identity and contact details" section a above, and "Data protection officer" section b above.

Please make it clear which right(s) you want to exercise, for example by putting "right to object" in the subject line of the email if you wish to exercise the right to object. Thank you.

You have a right to withdraw any consent you give us at any time.

This will not affect the legality of our consent-based use before you withdrew consent.

If you withdraw your explicit consent to us holding your data, we may not be able to provide you with our full Athlete support unless another legal basis applies.

To exercise your right to withdraw in any other case, please contact us. Our contact details are in the "Identity and contact details" section a above, and "Data protection officer" section b above.

Please make it clear you want to exercise this right, for example by putting "Withdrawal of consent" in the subject line of the email. Thank you.

4. Cookies and similar technologies

Introduction
A cookie is a file containing a small amount of information that a website places on your device. Similar technologies include:

●  Local shared objects (Flash cookies) – data that websites which use Adobe Flash store on your device

●  Local storage (session storage and database storage) – a type of file placed on your device that can hold data, often related to video or audio

content

●  Pixels – (also known as clear gifs, web beacons or web bugs) are code used on a web page or in an email notification. They are used to learn

whether you’ve interacted with certain web or email content. This helps to measure and improve services and personalise your experience.

●  Location-aware browsing – to ask where you are located so we can show you more relevant information

We use cookies and similar technologies to help us understand how people interact with our website. That means we can make improvements and develop the website in an informed way for our website visitors and members. It helps us improve your overall experience.

We use cookies which are essential to your use of the site (e.g. to shop); performance cookies (Google analytics) to collect site statistics; and functionality cookies to provide services such as the hotel table reservation feature and the wedding availability checker. Google may use targeting cookies for its own advertising purposes in conjunction with the hotel table reservation tool.

Cookies change and their names and descriptions are not very user-friendly for most people, so we haven't listed them individually. If you want to see the cookies currently used on our website, they should be visible through your browser. (Please see below for instructions.)

To give or withdraw consent to cookies, please use the cookie dashboard on our website or adjust your browser settings.

There are different browsers and manufacturers upgrade them frequently. The best way to get the right instructions is to go to the manufacturer's support page. The following support/privacy pages (for some of the more common browsers) are correct as at February 2022.

● For Chrome, please see Google's support page here: https://support.google.com/chrome?source=404#topic=9796470

● For Internet Explorer, please see Microsoft's support page here: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete- manage-cookies

● For Edge, please see Microsoft's privacy page here: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy

● For Firefox, please see Mozilla's support page here: http://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
● For Safari, please see Apple's support page here for Macs: https://support.apple.com/en-gb/guide/safari/sfri11471/mac and here for mobile devices:

https://support.apple.com/en-us/HT201265.

If you have problems with these pages, can't see individual cookies or want find out more about how cookies are handled within your browser, please go to the manufacturer's site and search for the browser name and your cookie query.

4.3.2. Flash cookies

To disable flash cookies (local shared objects) go to the Global Storage Settings panel of the online Settings Manager at Adobe's website at http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.html. This places a permanent flash cookie on the device, informing all other websites that you do not want flash cookies stored on your device.

4.3.3. Online advertising cookies
We use cookies and similar technologies for online advertising. To find out more and give or withdraw consent, please visit

www.aboutads.info/choices.
You can prevent Google’s collection of data generated by your use of the site (including your IP address) by downloading and installing a browser

plugin available at https://tools.google.com/dlpage/gaoptout?hl=en.

4.3.4. Local and session storage

You can delete local storage, session storage and database storage in the same way that you delete cookies.

4.3.5. Pixels

You cannot delete pixels but you may be able to disable them by disabling cookies or by using browser add-ons or extensions. Some pixels in emails can be disabled by selecting an option in your email application not to download images.

Please be aware that restricting cookies and similar technologies may impact on the functionality of our website.

4.4. Further information

To find out more about cookies, including how to see what cookies and other technologies have been set and how to manage and delete them, please visit http://www.youronlinechoices.com/.